Heybike Gift Day Sale ! Use Code: HBVIP to get extra $15 off for New User

HEYBIKE Bikes Help Center

FAQs

General questions for your order, before you buy, shipping and warranty

Files Download

User manual, assembly and installation videos

Product Support

Error codes, noises, power issues, and general product support.

Bikes Maintenance

Maintenance tips for bike and battery

LOCAL FAST SHIPPING

US base local fast shipping via FedEx or USPS. Free shipping

2 YEAR WARRANTY

We offer 2-years warranty for the bike and battery.

30-DAYS MONEY BACK

For 30 days after the date of purchase, return your product and receive a refund

RELIABLE CUSTOMER SERVICE

We will respond within 24 hours to your message with the answers

SECURE PAYMENT

We accept a number of secure and convenient payment methods

LIFETIME TECHNICAL SUPPORT

Email tech support continues as long as you own the product.

SCHEDULE SERVICE

CONTACT INFORMATION

Do not hesitate to contact or come to us if you have any problem with your bike. You can find us here:

  • 4250 Shirley Ave,El Monte,CA 91731
  • support@heybike.com

WORKING HOURS

Monday-Friday

08:00 – 19:00

Saturday-Sunday

09:00 – 17:00

SHORTLY ABOUT US

HeyBike was founded under passion for technology and cycling. Following the rise of electric bikes and other electric gadgets, our founder took to forming a business built around quality cycling experiences combined with modern technology to make improvements to traditional bicycles.

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