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How to assemble the bike?

For the Cityscape, kindly check the video: https://youtu.be/AwHQkQN2RNs
For the Mars, kindly check the video: https://youtu.be/AwHQkQN2RNs

How can I safely clean my HeyBike E-Bike?

The first essential step is to remove the battery. After that, you can hose of the frame, wheels and tires while using soap to clean off dirt and grime. For electrical parts and the battery casing, we recommend using a wet cloth to safely clean those pieces. Let the bike dry completely before placing the battery back in the holster.

How old do I need to be to ride a HeyBike E-Bike?

In accordance with local US laws, HeyBike recommends that only riders aged 14 or older ride on our electric bikes. Be sure to check your local state e-bike laws to guarantee the age limit for e-bike riding.

What is the best way to lock my E-Bike?

In order to lock your HeyBike e-bike safely and in a protected environment, we recommend using a heavy duty cable, chain, or d-lock. All of these methods will keep your bike safe if locked properly to a fixed object.

Do I need a special license to ride an E-Bike?

Electric bicycles are street-legal in California, but you don't need a license or registration in order to operate one on the road. However, electric bicycle riders must wear a DOT-approved safety helmet if they are under the age of 18 or are operating a class three electric bike.

Is my HeyBike E-Bike waterproof?

All HeyBike E-bikes are water resistant. You can ride in wet conditions, but we strongly recommend that you do not ride in rainy or overly wet environments to protect the bike and to ensure rider safety.

The seat is too high for me

1. Adjusted the seat to the lowest level
2. You can replace a standard seat (without suspension) so as to reduce the height of another 1-2inch. Most normal bike seat posts can be used. If you don’t know which seat post should be order, please contact our customer service for help.
3. Kindly note that the original seat can be flipped over to make it easier to remove the battery.

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