Folding Ebikes

In most situations, our foldable electric bikes can be put in a car, like an SUV or RV.

Yes, folding e-bikes can be durable. Every Heybike e-bike goes through strict tests before shipment. We adopt advanced technologies to make the bike frames. Heybike e-bikes always guarantee great durability and performance.

Folding e-bikes can be suitable for long rides, but it's suggested to ensure that the bike is properly adjusted to your size and riding preferences to minimize discomfort. Before lengthy journeys, you can test the bike's comfort and performance over extended distances.

Of course! For Ranger S and Tyson e-bikes, the max load capacity is 400 lbs (not including the bike weight); For Mars 2.0, Horizon, and Ranger e-bikes, the max load capacity is 330 lbs (not including the bike weight).

The original warranty is 1 year. If you purchase between April 1st and June 30th, 2024, we will give the bike another 1-year warranty (2 years warranty in total). As for Hero, we permanently offer a 2-year warranty for it. You can extend the bike warranty at the same time you place an order or within 30 days of purchase. Please note that different plans of extended warranty need corresponding payment.

You have 30 days after receiving your package to request a return. Please first contact our customer service team at support@heybike.com to get a return shipping label. As for the refund, it depends on different situations to get a full refund or partial refund. Find more details about the return & refund policy in this link.

For customer service via email, it is available 24/7. More than 90% of the emails will be replied to within 24 hours and some emails may be 48 hours. As for telephone customer service, please dial +1 888-301-6908 or +1 888-859-1518 at 7:00-16:00 PST, Mon.-Sat.