Privacy Policy

Part 1-How do we handle your information?

When you buy goods from our store, as part of the buying and selling process, we collect the personal information you provide to us, such as your name, address and email address. In order to work hard to verify and protect your identity, we utilize Signifyd, a third-party 100% private and secure fraud detection platform.
When you browse our store, we will also automatically receive your computer’s Internet Protocol (IP) address to provide us with information that helps us understand your browser and operating system.
Email marketing (if applicable): If you allow, we may send you emails about our store, new products and other updates.

Part 2-consent

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange a delivery or return a product, we imply that you agree to our collection of that information.
If we ask you to provide personal information for other reasons (such as marketing), we will directly ask you to agree or provide you with the opportunity to refuse.

How can I withdraw my consent?
If you change your mind after opt-in, you can withdraw your consent by contacting us at any time to continue to collect, use or disclose your information.

Part 3-Disclosure

If the law requires us to do this or you violate our terms of service, we may disclose your personal information.

Part 4-Shopify

Our store is located on Shopify Inc. They provide us with an online e-commerce platform that allows us to sell products and services to you.
Your data is stored through Shopify's data storage, database and general Shopify application. They store your data on secure servers behind the firewall.

payment

If you choose a direct payment gateway to complete the purchase, Shopify will store your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is only stored for the time required to complete the purchase transaction. After completion, your purchase transaction information will be deleted.
All direct payment gateways follow the standards set by PCI-DSS managed by the PCI Security Standards Committee, which is a joint effort of brands such as Visa, MasterCard, American Express and Discover.
PCI-DSS requirements help ensure that our store and its service providers handle credit card information securely.
To get more information, you may also need to read Shopify's terms of service or privacy policy.

Part 5-Third Party Services

Generally, the third-party providers we use will only collect, use and disclose your information to the extent necessary to allow them to perform the services provided to us.
However, some third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies for the information we need to provide you with purchase-related transactions.
For these providers, we recommend that you read their privacy policies to understand how these providers will handle your personal information.
In particular, please keep in mind that some providers may be located in a jurisdiction outside of you or us, or in a jurisdiction different from you or us. Therefore, if you choose to conduct a transaction involving the services of a third-party service provider, your information may be subject to the laws of the jurisdiction where the service provider or its facilities are located.
For example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, the personal information used to complete the transaction may be subject to disclosure under U.S. laws, including the Patriot Act.
Once you leave our store’s website or redirect to a third-party website or application, you will no longer be bound by this privacy policy or our website’s terms of service.

Links
When you click on links on our store, they may cause you to leave our website. We are not responsible for the privacy practices of other websites and encourage you to read their privacy statements.

Google Analytics
Our store uses Google Analytics to help us understand who has visited our website and which pages are being viewed.

Part 6-Security

In order to protect your personal information, we take reasonable precautions and follow industry best practices to ensure that this information will not be improperly lost, abused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, use Secure Socket Layer technology (SSL) to encrypt the information and store it with AES-256 encryption. Although there is no way to 100% securely transmit via the Internet or electronic storage, we follow all PCI-DSS requirements and implement other recognized industry standards.

Section 7-Cookies

This is a list of cookies we use. We have listed them here so that you can choose whether to opt out of cookies.
_session_id, a unique token, conversational, allows Shopify to store information about the session (referrer URL, target page, etc.).
_shopify_visit, no data saved, lasts 30 minutes since the last visit, used by our website provider’s internal statistics tracker to record the number of visits. _shopify_uniq, without any data, expires at midnight of the next day (relative to visitors), and counts the number of visits to the store by a single customer.
The shopping cart, a unique token, lasts for 2 weeks and stores information about the contents of the shopping cart.
_secure_session_id, unique token, storefront_digest during the session, unique token, not sure if the store has a password, it is used to determine whether the current visitor has access.

Section 8-age of consent

By using this website, you indicate that you are at least the age of majority in your state or province, or your age of majority in your state or province, and that you have agreed that we allow your minor family members to use this website.

Part 9-Changes to this Privacy Policy

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately after they are posted on the website. If we make a significant change to this policy, we will notify you here that the policy has been updated so that you can understand the information we collect, how we use it, and under what circumstances (if any) we use and/or disclose it.

 

If our store is acquired or merged with another company, your information may be transferred to the new owner so that we can continue to sell products to you.

What information do we collect?
We collect information from you when you register on the website, place an order, participate in a contest or sweepstakes, respond to communications such as surveys or emails, or participate in other website functions. When ordering or registering, we may ask you to provide your name, email address, mailing address, phone number, credit card information or other information. However, you can visit our website anonymously. We also collect information about the recipient of the gift so that we can complete the gift purchase. The information we collect about gift recipients is not used for marketing purposes. Like many websites, we use "cookies" to improve your experience and collect information about visitors and visits to our website. See "Do we use cookies?" above for information about cookies and how we use them.

How do we use your information?
When you register, purchase products, participate in contests or promotions, respond to surveys or market communications, browse the website or use certain other website features, we may use the information collected from you in the following ways: personalize your website experience and Allow us to provide the content and products you are most interested in. In order to enable us to better serve you in response to your customer service requests. Process your transactions quickly. Manage contests, promotions, surveys or other website functions. If you choose to receive our email communications, we may send you emails periodically. If you no longer wish to receive our promotional emails, please refer to "How to opt-out, delete or modify the information you provided to us?". The following part. If you have not opted in to receive email communications, you will not receive these emails. Visitors who register or participate in other website features (such as marketing programs and "members only" content) will be able to choose whether to enter our email list and receive our email communications.

By subscribing to Heybike text notifications, you agree to receive automated marketing text messages from us about our products and services at the phone number you provided when you subscribed, and that the messages may be sent via automatic telephone dialing system or other technology. Message frequency is recurring. Consent is not a condition of purchase. Message and data rates may apply. Reply STOP, END, CANCEL, UNSUBSCRIBE or QUIT to opt-out and HELP for customer support. You may receive an additional text message confirming your decision to opt-out.  You understand and agree that attempting to opt-out by any means other than texting the opt-out commands above is not a reasonable means of opting out.

How do we protect visitor information?
We take various security measures to maintain the security of your personal information. Your personal information is contained behind a protected network, and only a few people who have special access rights to such systems and need to keep the information confidential can access your personal information. When you place an order or access your personal information, we provide the use of a secure server. All sensitive/credit information you provide is transmitted through Secure Socket Layer (SSL) technology and then encrypted into our database for access as described above.

Will we disclose the collected information to external parties?
Unless we notify otherwise, we will not sell, trade or otherwise transfer your personally identifiable information to external parties, except as described below. The term "external participants" does not include our business. It also does not include website hosting partners and other parties who assist us in operating the website, conducting business or providing services to you, as long as these parties agree to keep this information confidential. We may also release your information when we believe that the release is appropriate to comply with the law, enforce our website policies, or protect our or others' rights, property, or safety. However, non-personally identifiable visitor information can be provided to other parties for marketing, advertising or other purposes.

How do you opt out, delete or modify the information you provided to us?
To modify your email subscription, please let us know by modifying your preferences in the "My Account" section. Please note that due to the email production schedule, you may receive any emails in production. To delete all your online account information from our database, please log in to the "My Account" section of our website and delete your shipping address, billing address and payment information. Please note that we may maintain information about individual sales transactions in order to provide services and keep records of that transaction. Third-party links In order to provide you with higher value, we may include third-party links on our website. These linked sites have independent privacy policies. Therefore, we are not responsible for the content and activities of these linked sites. Despite this, we are still committed to protecting the integrity of our website and welcome any feedback on these linked sites (including if a particular link is invalid). Policy changes If we decide to change the privacy policy, we will post those changes on the page. Policy changes only apply to information collected after the date of the change.

Questions and contact information

If you want to: access, correct, modify or delete any personal information we have about you, register a complaint, or just want to know more information, please contact our Privacy Compliance Officer at support@heybike.com