Fat Tire Ebikes

Fat tire electric bikes have better traction and stability. They are not only designed for winter and sand riding, but also they can be used year-round and are suitable for a variety of riding environments, such as off-road trails, urban commuting, and snowy days.

Sure! Fat tire electric bikes offer improved balance with greater stability, better shock absorption, and lower center of gravity. But it's important to note that balance ultimately depends on various factors and individual riding skills.

Fat tire ebikes have better traction and stability. Riding a fat tire electric bike in the rain is generally feasible, but it's important to exercise caution to ensure safety and optimal performance.

The original warranty is 1 year. If you purchase between April 1st and June 30th, 2024, we will give the bike another 1-year warranty (2 years warranty in total). As for Hero, we permanently offer a 2-year warranty for it. You can extend the bike warranty at the same time you place an order or within 30 days of purchase. Please note that different plans of extended warranty need corresponding payment.

You have 30 days after receiving your package to request a return. Please first contact our customer service team at support@heybike.com to get a return shipping label. As for the refund, it depends on different situations to get a full refund or partial refund. Find more details about the return & refund policy in this link.

For customer service via email, it is available 24/7. More than 90% of the emails will be replied to within 24 hours and some emails may be 48 hours. As for telephone customer service, please dial +1 888-301-6908 or +1 888-859-1518 at 7:00-16:00 PST, Mon.-Sat.