When will I receive my items purchased during the Anniversary period?
There would be much more orders during the Anniversary period. But we will try our best to keep the logistics normal and ship them within 3 business days. After that, there would be 3-8 business days for the arrival.
And for pre-order items, we will ship them within 3 business days after they were in stock. And also there would be 3-8 business days for the arrival after shipping out.
Once the item were shipped, you will receive a shipping information e-mail that contains the tracking code, with which you can track logistic updates of an item.
For more details, please check our Shipping Policy.
Can other discounts be used along with the Anniversary discount? What if I purchased orders in heybike.com and Heybike Amazon store respectively?
Other discounts are not available along with the Heybike Anniversary discount. And as the sale are separated, the discount and promotion are only available on heybike.com.
What is Heybike Anniversary Box?
Heybike Anniversary Box is an item special for the Heybike Anniversary period that contains Heybike merches: Heybike T-shirt, Hat, keychain, and stickers. As our gratitude to Heybike fans, for celebrating our effort so far, all Heybike e-bike orders during the Anniversary period will include a free Anniversary Box as a gift! Just don't forget to add it to your e-bike order, and the amount of it will be deducted automatically.
What is Heybike Gift Card? How can I get it? And where can I use it?
You can buy anything with Heybike Gift Card on heybike.com as long as the amount is enough. You can participate in the activity of posting your Anniversary Box on your social media and win the Heybike Gift Card. If you are rewarded, we will inform you via e-mail, and the gift card code will be sent to you via e-mail. For more details, please check the Use of the Heybike Gift Card.