Return & Refund Policy
If you would like to cancel your order, please contact us at email@example.com within 24 hours after you place the order. We will cancel your order and refund you within 2 business days. Unfortunately, we can't cancel the order after the bike has shipped
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Returns are not allowed after 30 days of the delivery date.
To be eligible for a return, your item must be in the same condition(including the box) that you received it, unworn, unused, and the bike must have less than ten (10) miles on the odometer, be free of any wear and tear, dirt, dust, fragrance, or any other signs of use and must include all items that were inside the box (charger, keys, hardware, etc.). You’ll also need the receipt or proof of purchase.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
You can always contact us for any return questions at firstname.lastname@example.org.
NON-RETURNABLE ITEMS INCLUDE, BUT ARE NOT LIMITED TO:1. Product from Unauthorized Reseller
2. The damage is caused by human
3. Special order
4. Sale items or gift cards
HeyBike Refund Terms
|Quality issues||Accept full refund & partial refund|
|Receive wrong goods||FREE to exchange or full refund|
|Damaged or missing accessories||Free to send accessories or accept a partial refund|
|The package cannot be delivered or missing||Accept free resend or full refund|
|The customer cancels the order before the package is shipped||Free to cancel and accept full refund|
|The customer cancels the order after the package is shipped||
Can not cancel after the bike has shipped.
You may be charged $150/pc for the return
|About refund difference price||
1. Partial refund of the difference price within 7 days
Note: HeyBike has the right to organize any event promotion
|Change delivery address||
Customers need to pay an extra $20 per item
|Customers refuse to accept the package||
$150 shipping charge per item or the customer needs to pay an extra $100 to resend
|Quality Issues Refund||
1. Within 30 days: Accept return or exchange for defective products. We will not able to accept the full refund after riding the bike for a while. The refund would be 40%-80%, it depends on the actual problem and situation. Shipping fee can not be refunded.
2. Over 30 days: Return is not acceptable; Accept exchange of new product or partial refund
Must take a photo of the item in its original packaging to share with our Product Support team.
|Non-quality Issues Refund||
Only refund within 30 days: unworn, unopened package, unused, and the ebike must have less than ten (10) miles on the odometer, be free of any wear and tear, dirt, dust, fragrance, and any other signs of use and must be in the same packaging and condition that you receive it, and must include all items that were inside the box (charger, keys, hardware, etc.). We will deduct the shipping fee of $150/pc when we are making a refund for non-defective products/No-longer needed Products
|Quality Issues Reimbursement||
If you believe your item is defective and was purchased within the last 2 years from our authorized dealer, please contact us at support@Heybike.com, and provide photos or videos that containing the actual defects as there may be a simple fix for your problem. Heybike support team could provide you with technical solutions.
For returned items or items for exchange, we will need 3-6 business days upon receiving your item(s) to process the solution.
After this time, the refund time frame within 2 business days
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.