Customer Reviews

Based on 504 reviews
69%
(348)
27%
(134)
3%
(17)
1%
(3)
0%
(2)
J
Joseph Mills
Heybike Explore

I was a little disappointed when I got my Explore because I couldn’t sit on the seat and touch the ground. I am retired and also an amputee (left leg) so I wanted to be able to sit on the seat and touch the ground when stopped. Costumer service sent me a different seat post which didn’t have the shock absorber and allowed me to lower the seat an additional 2 -3 inches, just enough so I’m able to sit on the seat and touch the ground now. Thanks Heybike now I can ride and feel safe too. I can’t tell you how much I love the Explore bike. I know I wouldn’t have been as happy with anything smaller.

D
Douglas Souba
Very solid, quality bike

Have not put many miles on the bike but can say that the assembly was straightforward and uncomplicated. All the components appear to be of top quality.

D
David Taylor
Heybike Explore

Easy to assemble, took me about 20 minutes to put together. Rear disc brakes were rubbing. I found a video online showing how to adjust and they are working fine. Only disappointment is two weeks after purchase I went to website to purchase another for my son and discovered they are offering front and rear basket for free with purchase. it would have been nice to have gotten that free offer when i purchased.

B
Brian W.
Amazing Explore!

I find this bike to be everything I had hoped for. Assembly was very easy. I had my wife hold up the front forks so I could install the wheel. I'm 6'3" at 69 years old. This is my first experience with an ebike and found that it took me about 15 minutes of riding to get a feel for the bike. Just start out in PAS 1 and go for it. What I discovered is an ebike takes away all the extremes of bike riding. No peddle starts from stops ( use throttle), and no problems with head winds or normal hills! Just a constant controlled peddle and bike speed that you choose with the combined bikes 1-5 Pas speeds and the 7 speed gear shift. The bike has plenty of easy access space with the step through design, and is not heavy to balance or wheel around. Lifting and loading may be heavy. This bike is a good fit for myself. Good quality in craftmanship, painting, and style. Happy I made this choice!

C
Customer
Explore kickstand

Hello Ms. Hanna (HeyBike support team), I need a new kickstand for my first Explore bike I bought from you. I love my bikes! It is black. Please help me get the right one. Thank you, Derrick

Hi, there. Thank you for your purchase. We've feedbacked your problem to our customer service colleagues, and they will contact you to help solve. Thank you again for the support of Heybike!