Customer Reviews

Based on 653 reviews
Ruben Clark
My new ride to work, deliveries and more.

I just got the Ranger, was excited. Off the chain. 25 mph. Done. 37 mph. Done. 15 miles so far no issues. Gonna check it out. Going out on night run. That light. Meant to get the Ranger S but this came with Front and back rack. I got saddle bags!!! Looking at the Explorer. Fast, intact, easy put together.

David Thornton
Our first E-Bikes! A pair of Rangers.

My wife and I purchased a pair of Rangers, black and white, while they were on sale as a set. We love them and they come with allot of very useful features. First and foremost, they fold and can fit in a 45 gallon tote for easy transport in our RV and her Honda Pilot. The second reason, is they are step-through, which allows easy access to the bike by my wife who is 5'3". We have been shopping for E-Bikes for some time now. My wife suffered a stroke back in 2003 and has not been on a bicycle of any kind since, until now, which brings us to our only issue. She's not tall enough to straddle the seat with her feet touching the ground. A huge fear for her. So we reached out to Heybike Support and they sent us a new saddle stem without the shock absorber to see if that would allow her to touch the ground while straddling the saddle. With the new stem installed, we noticed that it measures almost exactly the same distance as the one with the shock absorber, roughly 33.5 inches from the ground. The new stem came with the seat release in order to conveniently remove the battery. but we could not move the seat down any further because the release handle would rest on the battery. We appreciate the quick response from support for promptly sending us a stem to try! This shows the integrity of the company and we thank you for that! We will try to work around this issue as she gets more practice on the bike. Please check out our pics. The bikes and the company deserve 5 stars easily. we just need to work out the saddle stem issue.

As expected

Order arrived as expected. So far it’s been a good choice. Customer service has been helpful. Looking forward to many rides.

So far so good

My husband and I purchased 2 rangers and so far the bikes are, as expected. A little heavy and slightly awkward when folded but definitely enjoying them. There were a few dings in each one from packaging and shipping, but customer service has been very responsive with trying to make this right. Rugged bikes that will get a lot of use.

Teresa Hardwick
Love our HeyBikes

We absolutely love our HeyBikes. They ride so smooth and are so much fun. We get looks and questions every time we ride them. Super easy to assemble and when we’ve had any questions the support team has been awesome to work with.