Heybike: A Successor, A Progressive Player

In the ever-evolving world of e-bikes, established brands deserve recognition for paving the way. Here at Heybike, we respect their contributions and appreciate the evaluation of our offerings. However, innovation doesn't solely reside in heritage. At Heybike, we believe a fresh perspective, coupled with a relentless focus on user experience and cutting-edge technology, positions us as a leader in the e-bike revolution. While we may be a subsequent player, this allows us to leverage the latest advancements and adapt to evolving rider needs, offering a unique blend of quality, performance, and affordability.

Let's delve deeper into what sets Heybike apart. Ambitious to be the leader in the e-bike industry, we prioritize rider experience and embrace the future of e-bike technology. From innovative features to exceptional customer service, we'll demonstrate why Heybike deserves a spot on your e-bike shopping list.

Unparallel Innovations in Product Designs

Heybike continues to set the benchmark in the e-bike industry with some innovative features. We believe that innovation is the key to driving the future of electric biking. Here are the groundbreaking innovations that we achieved.

• Pioneering 24"x4" Tires for Great Performance
  Our unique 24"x4" tire size strikes the ideal balance between off-road capability and urban agility. These tires provide exceptional traction, comfort, and a more stable ride, making them perfect for a wide range of terrains.
• Powerful 1000W Motor with Compact Fat Tires
  We've paired 1000W motors with our smaller, fat-tire models (Mars 2.0 and Ranger S) to deliver an exhilarating riding experience. This combination offers incredible acceleration and hill-climbing ability, while still maintaining a nimble and responsive feel.
  
  
• Mastery of 750W Mid-Drive Motor
  Heybike Hero e-bike is equipped with powerful 750W mid-drive motors that deliver impressive torque. Since its release in 2024, Hero has won lots of praise by providing a natural and efficient riding style with smooth power delivery and excellent climbing performance. More Heybike models with mid-drive motors are on the way.
  
  
• Bold Designs with Vibrant Colors
  Our e-bikes are as much a fashion statement as they are a mode of transportation. The design team has created a range of bold and eye-catching color options, such as the sunset color on our Horizon model. These striking designs allow riders to express their individuality and stand out from the crowd.
  
  
• High-Quality Frame Materials
  Our commitment to engineering excellence is evident in our choice of materials. To create frames that are both durable and lightweight, we utilize a diverse range of high-quality materials, including magnesium alloy, aluminum alloy, and carbon fiber. This allows us to tailor our bikes to meet the specific needs of different riders.

Super Comfortable Biking Experience

User experience always comes first. With a focus on providing riders with an unparalleled level of comfort and safety, we boost the following competitive edges.

• Advanced Electronic Control System
  All Heybike e-bikes are equipped with a cutting-edge electronic control system that ensures gradual acceleration. This not only enhances safety but also provides a more steady and intuitive riding experience. By eliminating sudden jolts and jerks, we bring a comfortable journey for our users every time.
• Superior Suspension System
  All our models come equipped with front suspension, and some, like the Horizon, Hero, and Tyson, feature both front and rear suspension. The dual suspension system effectively absorbs shocks and vibrations, reducing rider fatigue and making even the roughest roads feel like a gentle breeze.
  
  
• Hydraulic Disc Brakes
  When it comes to safety, nothing beats reliable braking. Heybike equips all models with high-performance hydraulic brakes (except 750W Mars 2.0). These brakes have precise and responsive stopping power in any weather condition. You can ride our bikes with peace of mind and navigate various terrains confidently.
• Turn Signals for Enhanced Safety
  Some e-bike manufacturers pay less attention to safety. To follow the e-bike regulations in the US, we have integrated turn signals into our designs to reduce the risk of accidents during riding.

Responsive and Comprehensive Customer Service

Your satisfaction is our top priority. Over 95% of emails receive a response within 48 hours, and we maintain at least a 90% call-answering rate. We understand that buying an e-bike is a significant investment, and we want to ensure that you feel supported every step of the way.

We recognize that, like any growing company, we've faced challenges. Due to the system upgrades and some temporary inefficiencies within our outsourced customer support team in the past few months, our service has dipped below our usual standard. We sincerely apologize to any customer who was affected by these issues. Our goal is to provide 24/7 customer support. While we're not quite there yet, we're making significant strides toward achieving this goal. We encourage you to reach out to our customer support team with any questions or concerns. Your feedback and support are invaluable to us and highly appreciated!

Apart from providing satisfying service, we also share your concerns about buying an e-bike. Our e-bikes offer unbeatable value, combining premium components and features at reasonable prices below the industry average. E-bikes with torque sensors are generally more expensive than those with cadence sensors. Not everyone can afford a costly e-bike, so Heybike offers cadence sensor e-bikes at cost-effective prices, like the $999 Mars 2.0. We also have torque sensor e-bikes, like the Ranger S (1000W version) and the Hero.

To meet the highest safety standards, Heybike undergoes rigorous testing processes, including TÜV and UL certifications. We understand that you're eager to get out and ride. That's why we offer fast and efficient shipping. Most orders are shipped within 48 hours and delivered within 5 days. The whole Heybike team stands with all users, listens to every genuine feedback, and tailors the bike to rider's specific needs.

Think Global, Act Local

While Heybike is a relatively newer player in the e-bike industry, we rapidly expand our dealer network to keep pace with the industry's growth. Our dealerships grow at an annual rate of over 100%. Currently, we have over 400 active authorized dealerships across the US, a figure that exceeds the average for the e-bike market. We cooperate closely with EWorld, 562 Ebikes, Ebike Guys of PA, etc. Moreover, Ebike Edmonton, Wow Rides, and House of Bikes also partner with us in Canada.

We place a strong emphasis on carefully selecting qualified dealers to ensure the best experience for end consumers. Whether you prefer to test ride bikes in person or simply need convenient access to professional maintenance and repair services, Heybike's vast network of local partners offers timely support.

Go Green with Heybike

The e-bike market is swamped with numerous players. The good and bad are intermingled. Though Heybike is the subsequent player, we aim to be the NO.1 in this line. Our mission is to provide everyone with a desired e-bike for joyful riding experience, thus helping create a much greener planet. More models with premium features for different scenarios will be released in the near future. We believe everyone is bound to find their dream bike with a reasonable budget. You won't regret trying Heybike electric bikes. Let's ride towards a greener future together!