Bike Rack Pannier Bag

Love exploring with my Heybike mars knowing I can include all of my necessities. Now I just need a green one for my Ranger:)

I purchased a Ranger S, ordering a Cargo Rack and Black Saddle Bag. I cannot get the Saddle Bag on the rack, the two straps are not long enough to fit the frame of the Rack. The Hey Bike Customer Service representative to me "I only to need to buckle the first strap". Really buckle one of the two straps! WIth one strap, what happens when the Saddle Bag is under load? The Saddle Bag cost $79.00. This is a design issue. Hey Bike's Customer Service representative the said, "Well I'm really sorry for that" and then ended the chat. Terrible customer service which tells you a lot about HeyBIke's product design and customer support. I will be submitting this negative review on every eBike forum I've used as well as tell anyone who asks me about my HeyBIke not to purchase one.

I bought 2 rangerS, was easy to put together was able to program the speed settings that comfortable to my liking, set speed 5 10 15 20 & 25. We have a hill in our neighborhood with 15% grade it pulled it with no problem, had to pellet some. It has been cold here but we did get out and ride some, around 15 miles and we had plenty of battery power left, can’t wait for warm weather

These panniers don’t seem to attach securely, but they do stay in place, even when fully loaded. I usually store my helmet in one side (with plenty of room to spare) and my rain gear and waterproof bike cover in the other side. All the extra pockets are nice and each compartment has redundancy for keeping the inside dry.
These can handle heavy loads (gallons of milk, a week’s groceries, or essential gear like locks or bike packing gear). I sprayed mine with silicone before installing. Water beads right off. So far, I’m happy with them. I took one star off for the seemingly flimsy attachment to the rack, but as I mentioned, they have stayed in place just fine, even under a heavy load.

Hi recently purchased this and it makes my bike complete. Great pockets and the best part is that’s it’s waterproof.