Customer Reviews

Based on 12 reviews
58%
(7)
0%
(0)
0%
(0)
25%
(3)
17%
(2)
C
Customer
Bag Does Not Fit Ranger S

I purchased a Ranger S, ordering a Cargo Rack and Black Saddle Bag. I cannot get the Saddle Bag on the rack, the two straps are not long enough to fit the frame of the Rack. The Hey Bike Customer Service representative to me "I only to need to buckle the first strap". Really buckle one of the two straps! WIth one strap, what happens when the Saddle Bag is under load? The Saddle Bag cost $79.00. This is a design issue. Hey Bike's Customer Service representative the said, "Well I'm really sorry for that" and then ended the chat. Terrible customer service which tells you a lot about HeyBIke's product design and customer support. I will be submitting this negative review on every eBike forum I've used as well as tell anyone who asks me about my HeyBIke not to purchase one.

S
STEPHEN L MITCHELL

High quality merchandise, sturdy,just what I hoped for.

M
Mr Touze

It doesn’t go 28 mph…the highest it goes is about 21 mph. I dislike that

S
Susan Armstrong
Black Heybike Saddlebag

The bag is not as pictured.
It is a shapeless saggy bag.
The material is fine but the bag has absolutely no shape as it is pictured.
Very disappointing.
There are many other bags on Amazon that are a better value.

E
Edwin Connon
Confusing

Trying to attach the saddle bag to the rear rack is a pain without instructions.