Customer Reviews

Based on 59 reviews
75%
(44)
15%
(9)
5%
(3)
2%
(1)
3%
(2)
M
Mario Hunt
Rio’s Review

I really like this bike it feels a little lighter than the original, the battery is a little different with the charging cable. The ride is great you hafta download an app to unlock the speed. I really enjoy it and would definitely buy another one.

P
Paul
Great bike but recieved wrong version.

I was very excited when I saw the 1000watt version with hydraulic brakes on amazon. I ordered this and the shipping was very fast and packaged well. Everything was good until I realized this had disk brakes not hydraulic. I have called customer support to try and talk with someone about this issue unfortunately I have had no luck, I have emailed them with pictures of the brakes and the hub motor number. I have yet to hear back from heybike about this issue but I have faith that someone can get this ironed out for me. Will gladly update this review with 5 stars if I can get 1000watt version with hydraulic brakes that was advertised in the product description. I took a picture of my order history from amazon with no personal info of course so you can see exactly. I also took pictures of the disk brakes for clarification.

Hi, Paul. Sorry to hear that. It is reported that Amazon only sells the 750W/1400W peak version of the Mars 2.0, if you need the 1000W/1800W version of the Mars 2.0 (or the Ranger S) you need to buy it at heybike.com. As for why the Amazon store advertised it as 1800W, it may still need to be explained by the staff of the store there, and the appropriate service. Thank you for the purchasse and support of Heybike!

A
Anonymous
Great bike for the price

I got the bike easy to build the performance of the bike is outstanding when it says 28 miles on Bluetooth and you put it on 28 miles that bike will do 28 miles an hour little too fast for me I had to set it back down to 20 the performance of the bike is outstanding the gear ratio is great thank you ebike for the outstanding deal the color of the bike beautiful outstanding color thanks again ebike you're deeply appreciated

A
Amber Barkeloo
Such a great company

I first want to talk about the customer service. FedEx delivered my bike to the wrong house and made me feel like it was my fault they didn’t deliver it to my address. To the point they wouldn’t respond to my calls. I reached out to Heybike and they said they will work with them to figure out what was going on. The Heybike team made sure to respond to my emails by the next day unless it was a weekend. They assured me that if the bike wasn’t recovered by fedex a new one would be shipped. I received and email saying fedex couldn’t locate my bike and Heybike asked me if I wanted to change colors and a new bike was shipped. They were so awesome themselves that they deserve 5 stars. Now let’s talk about my amazing mars 2.0. I was able to out it together with no assistance. And it took at most 30 minutes. The assembly book was complete my user friendly. Once put together I charged the battery and off I went. It definitely has power and makes rides easy. Can use pedal assist or just throttle. Breaking the bike down is super simple. Lifting is a little hard for me but easier if battery is removed first. But if I have someone around it’s helpful to have another assist in lifting in car. The spring makes such a difference in riding in grass or off road paths. I think if they ever update get a back light with integrated turn signals in it would be nice. I also recommend side mirrors. I will be looking into getting me some. Such a fun bike, and a great company. I will be recommending them to everyone looking for a electric bike!

J
John Lowery
Great Fun Bike & Fast!

I'm thrilled with my new bike, covering 22 miles since last week. It's aesthetically pleasing, and hitting 27 mph on pedal assist 5 is a rush, but I mostly opt for pedal assist 2 to blend exercise and taking my maltipoo in the front basket (he actually likes the rides, but not the horn - ha ha) and doing a couples ride with my sweetheart who owns another brand of an E-bike that maxes out at 15 mph. I’m only docking a star as I encountered initial chain slipping issues early on (resolved on its own after a few days). Overall, a fantastic ride! 🚴⭐⭐⭐⭐