Combo Sale

Compared to the price of buying 2 bikes separately, the combo price has $100 off, and the warranty is the same as separate buying.

The accessories for each bike in the combo sale are the same as buying one single bike. Generally, the accessories include fenders, keys, chargers, lights, kickstands, baskets, user manuals, toolkits, and so on.

On our official website, there are always combo sales with discounted prices. We offer all customers different combos of ebike models to meet their needs.

We provide a 2-year warranty for all Heybike electric bikes, including the combo sale. Besides, the Hero's bike frame has a 10-year warranty.

You can extend the bike warranty at the same time you place an order or within 30 days of purchase. Please note that different plans of extended warranty
need corresponding payment.

Please refer to the Warranty Policy for more details.
https://www.heybike.com/pages/warranty

You have 30 days after receiving your package to request a return. Please first contact our customer service team at support@heybike.com to get a return shipping label. As for the refund, it depends on different situations to get a full refund or partial refund. Find more details about the return & refund policy in this link.

For customer service via email, it is available 24/7. More than 90% of the emails will be replied to within 24 hours and some emails may be 48 hours. As for telephone customer service, please dial +1 888-301-6908 or +1 888-859-1518 at 7:00-16:00 PST, Mon.-Sat.