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Prime Day Special
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Prime Day Special

Lowest Prices of the Year

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Mega Combo Deals

Steep Deals on Last Units

Limited Clearance Deals

FAQs

What deals are included in the Prime Day 2025 sale?

Enjoy record-low prices on all eBikes, exclusive early-access coupons, and limited-time gifts with select models—such as a free front and rear basket set (valued up to $158). Deals are live for a limited time or while supplies last.

When can I expect my ebike order to ship?

Generally each ebike order will be shipped within 1-2 businss days.

What's the return & refund policy?

You have 30 days after receiving your package to request a return. Please first contact our customer service team atsupport@heybike.comto get a return shipping label. As for the refund, it depends on different situations to get a full refund or partial refund. Find more details about thereturn & refund policy in this link.

What's the warranty for Heybike ebikes? Can I extend it?

We provide a 2-year warranty for all Heybike electric bikes, including the combo sale. Besides, the Hero's bike frame has a 10-year warranty.

You can extend the bike warranty at the same time you place an order or within 30 days of purchase. Please note that different plans of extended warranty need corresponding payment. Please refer to the Warranty Policy for more details.

Is customer service available 24/7?

For customer service via email, it is available 24/7. More than 90% of the emails will be replied to within 24 hours and some emails may be 48 hours. As for telephone customer service, please dial +1 888-301-6908 or +1 888-859-1518 at 7:00-16:00 PST, Mon.-Fri.